Frequently Asked Questions
Frequently Asked Questions (FAQ) - Sialma
-
Where do your jewelry come from? We source from reputable European suppliers, guaranteeing high quality materials. In addition, some jewelry is made in our workshop in France.
-
What is the return policy? We offer a 14 day return policy upon receipt of your order. If you are not completely satisfied, contact us for return or exchange instructions.
-
How can I track my order? Our orders are shipped within 24 hours. As soon as it ships, you will receive a confirmation email with a tracking link to track your order in real time.
-
Are the jewelry guaranteed? Yes, we offer a total satisfaction guarantee. If there is a problem , contact our customer service for a quick resolution.
-
How do I take care of my jewelry? Check out our included care guide for tips on preserving the beauty of your jewelry.
- How to contact customer service? Our customer service team is available via our contact page on the website or by email at contact@sialma.com.
Please do not hesitate to contact us for any further questions. We are here to make your shopping experience at Sialma as pleasant as possible.